Terms & Conditions

ACCEPTANCE OF CONTRACT TERMS
Please read these Terms & Conditions carefully. By accessing this web-site and/or placing an order with conceptonetn.com you agree to be bound by the Terms & Conditions stated below. If you do not agree to the Terms & Conditions stated below, please do not access this web-site. Concept One, Inc. Reserves the right to change, modify or amend these terms and conditions without any notice.

LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall www.conceptonetn.com be liable for any direct, indirect, special, incidental or consequential damages; including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site - even if www.conceptonetn.com or a www.conceptonetn.com authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

USE & RESTRICTIONS
The copyright in all material provided on this site is held by www.conceptonetn.com or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of www.conceptonetn.com or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Concept One's permission, "mirror" any material contained on this site on any other server. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

OFFICE HOURS
Our office hours are 8:00am to 5:00pm CST Monday - Friday.

SALES TAX EXEMPTION
If you qualify for sales tax exemption, please contact us at 1-615-452-2900, and a Customer Service representative will let you know what information we need to get your sales tax exemption applied.

CUSTOMERS GOODS
We cannot be responsible for damage to items not provided by Concept One, and require a signed Release of Liability before handling customer-provided items. We take pride in precision; however, accidents can occur. If you supply us with, or contract us to deal with, your own decals, photos, prints, signs, clothing, or any other materials please be advised:

Mounting/Lamination
• When original documents are laminated or mounted, there is a risk they may be permanently damaged.
• The mounting or laminating process may destroy heat-sensitive items, photographs, large items, very thick/thin papers, and/or items with heavy ink or toner coverage.
• Original documents, such as autographed pictures, may lose value once mounted and/or laminated.

Embroidery
• Machine malfunction could permanently damage products.
• Misalignment or incorrect placement of monogram could occur.

Engraving
• Products could be permanently damaged by scratching, denting, punching holes, or cutting.
• Machine malfunction could permanently damage products.
• Misalignment or spelling errors could occur.

Screen Printing/Digital Printing
• Scorching may occur during the curing process.
• Inks could permanently damage products.
• Adhesion problems could develop on certain products.
• Misalignment and misplacement can occur.

Decal/Sign Removal and Installation
• There is a risk that any method of decal/sign removal and/or installation can permanently damage, scratch, discolor, or break the material, substrate, or paint.

Release of Liability not limited to items or situations listed above, which only represent things which may occur.

ORDER PLACEMENT - PHONE (VERBAL) ORDERS
Verbal orders for custom products must be confirmed via email or signature prior to processing.

RUSH ORDERING
Rush processing may be available upon request. Additional fees will apply to a rushed order. The fees (and the ability to produce a rush job) will depend on numerous things; including: the type of product, setup time, the time of day you are placing the order, the size (sq. feet) of the order, the quantity, and the other orders already in process.

If you want to rush an order, you must do so by directly contacting us - calling 1-615-452-2900 or in-person. While we check our emails frequently, it is a passive form of communication and there may be a delay in receipt.

CUSTOMER SUBMITTED DESIGNS OR GRAPHICS
Please refer to the Artwork section in our Knowledge Center for print-ready design requirements. Concept One, Inc. will do everything in their power to make sure that your prints come out as good as is possible, but cannot be responsible for images printed as fuzzy, distorted or pixilated due to customer provided designs.

We DO NOT make any changes to customer-provided files without written permission. Concept One, Inc. is NOT LIABLE for errors in a final product created from a submitted design caused by any of the following reasons: misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparencies, overprint, finished product size.

Please provide Pantone (Solid Coated) color values whenever possible. Concept One, Inc. is not responsible for any color shift that occurs within files provided in any other color mode.

COLOR PROOFING & MATCHING
Pantone (Solid Coated) color matching is available upon request for screen printed products and digital prints from vector-based design files. We will not match any other color charts (paint charts, 3M vinyl charts, HEX, CMYK or RGB color values, etc.). If a Pantone – Solid Coated color is provided, most colors can be represented fairly close; however, some PMS colors are out of gamut for digital CMYK printing and will be printed as close as possible to the PMS color provided. Concept One will not select colors for the customer.

Concept One, Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Application of UV Coating may affect or change the appearance of the printed colors.  Concept One, Inc. is not liable for the final color appearance of a UV coated product.

ORDER / PROOF APPROVAL
The customer is fully responsible for the final order and design approvals prior to production. Final examination of wording, spelling, layout, size and color is your responsibility. Approvals must be provided via email or signature. Verbal approvals are not accepted.

Order and/or design revisions requested after proof approval will incur an additional charge and increase production time.

Finished designs are only kept on file for up to 2 years. If a reprint is needed after that time has lapsed, it will incur Design Services.

PRODUCTION TIME
Due to the diversity of products and services offered by Concept One, production times vary greatly. After choosing a product or service contact us and a knowledgeable sales representative will be glad to assist you.

PAYMENT & PROCESSING
Concept One does not process any order until a deposit or prepayment is received. Deposits on custom orders not fulfilled within 3 months of receipt will be forfeited.

Payments can be made via cash, check, money order or credit card. Orders will remain on hold until payment is received. Once the complete charge goes through our processor we do not keep your credit information on hand for any reason. If your organization needs an open account please fill out our new customer credit application. We do not have personal charge accounts.

COMPLETED ORDERS & INSTALLATIONS
Concept One will notify the customer via their preferred method of communication once their order is completed and ready for pickup. We are not responsible for orders left unclaimed for over 30 days after their completion.

For orders requiring installation, Concept One will contact the customer to schedule and confirm the date of install. If, for any reason, Concept One needs to reschedule (i.e.- inclement weather, installer illness, etc.), the customer will be contacted to do so. Should the customer need to reschedule or cancel the installation, we require a 24 hour notice or a $25 rescheduling fee will be added to the order.

ORDER CANCELLATION
Concept One will be happy to help you cancel your order prior to production. Customer Service will inform you of any cancellation charges depending on the stage of the order. Orders in the later stages of production may not be cancelled or refunded. Once an order has been placed successfully, no refunds are issued for logo and/or graphic services. Concept One is not responsible for any duplicate orders that are due to customer error.

SHIPPING & DELIVERY
Freight/Shipping charges will be added to all applicable orders, unless special provisions have been agreed upon. Common Carrier/Motor Freight Shipments are subject to crating/boxing charges. Our shipping charges are determined by the total weight/size of your order. F.O.B. shipping point-prepaid and charged, almost all orders ship via UPS. Time in transit (shipping time) does not include day of pickup, Saturday, Sunday or Holidays.

A minimum shipping charge of $12.50 applies to all applicable orders. Note, UPS charges an extra fee when shipping to residential addresses compared to commercial addresses, we suggest shipping to a commercial address to keep cost as low as possible.

Important Notice – reporting freight damage is your responsibility – follow these procedures immediately upon receipt of your shipment.

1. Inspect all cartons for damage before signing for shipment. Note freight bill/carrier of any damage.
2. Open and inspect all cartons in the presence of the driver before signing freight bill.
3. Tag and keep any packaging in which damage goods are received, in its original condition for inspection by carrier.
4. Report all damage immediately to the carrier and request inspection and claim forms.
5. Your shipment is F.O.B. Factory. You must file any freight claims directly with the delivery carrier. If you need any assistance please contact us at 1-615-452-2900.

ESTIMATED SHIPPING TIME

 

RETURNS / REFUNDS
Since all orders are unique to the customer, All Sales Are Final. If we verify that we made an error, we will re-produce the order. No Refunds or Credit will be given.

The customer must notify Concept One, Inc. within 6 business days of order acceptance of any defects discovered in the product or the claim will be denied. In order to receive replacement the customer must return 100% of the received product within 15 days of order acceptance.